TIPS FOR A STRESS-FREE & SUCCESSFUL CROSS COUNTRY OR LONG-DISTANCE MOVE

Sep 16, 2024

4 min read

1. Know your rights and responsibilities before selecting a household goods carrier (mover) or household goods broker (broker)

Before moving your belongings to a new state, movers and brokers are required by law to provide you with the Your Rights and Responsibilities When You Move booklet.

This booklet will help you understand the document(s) that a mover will ask you to sign and explain your rights if your items are lost or damaged while in our possession.

2. Learn to spot the red flags of moving fraud

Don't know what the red flags are? Check out our educational video and handy list of red flags.

3. Be sure the mover, carrier, and broker are all actively registered with FMCSA

Check to see if the moving company is registered, as well as for insurance information and any complaint records, by searching our database of registered movers and brokers, or calling FMCSA at (800) 832-5660.

All interstate household goods movers and brokers must be registered with FMCSA. Make sure the mover you select has been assigned a U.S. DOT number, is registered with FMCSA to allow them to transport household goods between states and has the proper level of insurance. Make sure the broker you select has been assigned a U.S. DOT number, is registered with FMCSA to allow them to broker household goods shipments between states and has the proper level of insurance.

Avoid movers and brokers that do not show U.S. DOT numbers in their advertisements.

Be informed and aware of your options when selecting a reputable mover or broker. While most household moves go smoothly, there are dishonest or "rogue" movers and brokers you should be aware of!! Don”t get caught up in those scams make sure you search the company your going with to make sure they’re doing honest work year round. You can also CLICK HERE to find out if you’re dealing with a carrier or a broker.

PRO TIP: If a company is listed on that website as carrier/broker - that means they’re vetted enough in the industry and have FMCSA licensed motor carriers throughout the continental US that are able to perform the same professional moving, packing, transporting, and storage if the original carrier is unable to service your move we broker it off to one of our trusted intrastate motor carriers.

4. Be sure to read & understand ALL details provided on your estimate by the licensed motor carrier or intrastate moving broker you’re dealing with.

The moving company you’re dealing with MUST provide you with the following basic written documents as part of your relocation:

5. The broker should provide you with the following written document as part of your move:

The estimate should clearly describe, in writing, all charges for services the mover will perform. Make sure the estimate is signed by the mover. Do not accept verbal estimates.

6. Do NOT sign blank documents

Review each document to ensure all information is correct before signing anything.

7. Make sure you understand the type of liability you agree to.

Liability means that movers are required to cover the cost of any goods that are lost or damaged during your move. However, there are two different levels of liability for interstate moves. Ask yourself if 60 cents per pound enough coverage for all your household goods in case the unexpected happens. Your mover must offer you the option of Full Value Protection, which will provide you with the replacement value of lost or damaged goods.

You may also purchase insurance from a third-party insurance company. Before purchasing third-party insurance, check your homeowner’s insurance policy to see if you’re already covered.

8. Supervise the process.

Watch the loading and unloading of your household goods. If you are not available, ask someone you know to act on your behalf.

9. Use our free tools.

Download our Successful Move Guide and Moving Checklist to use as you plan your move, on moving day and on delivery day.

>>>> NEXT: Consumer Rights and Responsibilities

Consumer Rights and Responsibilities

FMCSA’s regulations protect consumers who are moving to a different state and provide information on the rights and responsibilities of consumers and the movers and brokers they hire. Your primary responsibility is to select a reputable mover or broker, ensure that you understand the terms and conditions of the contract, and understand the options that are available to you if there is a problem. Before moving your household goods interstate, movers and brokers are required to give you the booklet entitled Your Rights and Responsibilities When You Move.

This booklet will help you understand the documents that a mover will ask you to sign as well as explaining your rights if your household goods are lost or damaged. Movers and brokers are also required to give you FMCSA’s Ready to Move brochure, which helps you prepare to move with confidence.

The mover and broker will also provide you with additional written information describing its procedures for handling questions and complaints, and a telephone number you can call to obtain additional information about your move.